TIAMA / A DIFFERENT WAY TO FEEL AT HOMEEGYPT / EGP
Tiama
العربيةMy projectsCart0

Refund Policy

General conditions

  1. Returns of products by buyers shall be managed by us in accordance with our returns policy, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the Territory.

  2. Refunds in respect of returned products shall be managed in accordance with the refunds policy, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the Territory. We may offer refunds, at our discretion:

    • in respect of the product price;
    • delivery fees, and
    • by way of store credits, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
  3. Returned products shall be accepted and refunds issued by Tiama, for and on behalf of the Seller.

Inspection Upon Delivery

Buyers have the right to inspect the product upon delivery and may return it to the courier if it does not meet their expectations.

Return Windows

  • 14 Days: For products in their original condition.
  • 30 Days: For items with manufacturer defects.

General Return Conditions

  • Returns or exchanges of standard items must occur within 14 days of receiving the order. This does not apply to customized furniture items (specific dimensions, fabrics, or wood variations).
  • Items must be in new condition, unaltered, and free from customer damage. All accessories must be in original packaging.
  • The original invoice, along with any accessories, promotional gifts, and warranty cards, must be included with the return.
  • Returned products will be examined within 5 working days by our Quality Department to ensure compliance with our policy. Refunds will be processed with shipping costs deducted within 10 working days via bank transfer or payment cards.
  • Shipping fees will be deducted from the refund amount.

Non-Returnable Items

Items cannot be returned if:

  • Damage is due to misuse or normal wear and tear.
  • The product has been used, altered, or assembled.
  • A different color or size is requested (exchanges are not available; return and repurchase is required).
  • The item is customized (specific dimensions, fabrics, or wood variations).

Furniture Cancel/Return Policy

  • You have 2 days from the date of your furniture order to cancel or change your order (style, color, or dimensions) for a full refund.
  • Changes cannot be made after 2 days from the order date.
  • Order cannot be canceled after 2 days from the order date.
  • Furniture is eligible for return or replacement only in cases of manufacturing defects.
  • Items may be cancelled within 48 business hours if stock or manufacturing availability cannot be confirmed.
  • In such cases, the customer will be notified in writing and any paid amount related to the cancelled item will be fully refunded.

How to request help

Contact info@tiamaeg.com or +20 12 10017631 with your name, order number, delivery date and the reason for your request. We will confirm the next inspection, collection, repair, exchange or refund step in writing.